Refund policy

We’re all pretty used to buying stuff online these days, but it can still be tough for things like bags and backpacks when you can’t hold it or touch it or try it on before you buy. So, if you get your Saddleback design and it’s too big or too small or too heavy or not heavy enough, then contact us within 30 days and we'll take it back for a refund or store credit. Just please be sure that it’s still in new or like-new condition.

We'll refund your original payment method or if it was a gift, we'll issue a store credit. There is no restocking fee and the shipping costs are nonrefundable. To help you out, we offer hassle free returns at checkout. For a small cost upfront, you can ensure free returns and exchanges on your order if something doesn't work out. If you opt out, no stress but it's up to you to cover the return shipping costs. What a lot of people used to do is they would buy a briefcase in all four colors, pick the one they wanted and send the rest back on our dime. We've had some people return over 3 dozen bags like that. And we aren’t a super huge company, so it was really tough for us to absorb that kind of cost. We're really nice people, but this isn't a hobby. Hopefully, you’ll understand.

Get in touch with us via phone at (817) 402-4550, live chat on our website, or email (ihaveaquestion@saddlebackleather.mom) and we'll get you taken care of pronto.